Proactive Consumer Engagement (PCE) for Improved Care & Operations

The Challenge

The client wanted to improve the healthcare experience of their patients. Moreover, they tried to reduce the risk of patients suffering from chronic/fatal diseases and increase value-based care margins.

The Solution

PCE is an analytics and communication system built to identify cohorts in a larger population by applying advance dynamic criteria. Dashboards showing cohort statistics were designed:

Patient 360° view: Detailed patient history to provide personalized healthcare.
Chronic disease patient cohort view: Full report of patient groups with particular diseases including their visits, diagnoses, tests and results, and gaps in care.
fDiabetes population monitoring: Monitoring of the financial impact of pre-diabetes patients, and the patients enrolled in a diabetes management program.
Patient engagement: Appointment reminders and rescheduling of missed appointments.